FAQs


How will my order be delivered?
All orders are shipped door to door via The Courier Guy.
We will constantly update you on the status of your order via email and will send a tracking number as soon as your order leaves us. The Courier Guy does not deliver over weekends or public holidays. Working days are from Monday - Friday. 


Can I track my order?
Definitely!  Visit http://www.thecourierguy.co.za/tracking_home.php and enter your tracking number.


How long will my order take to reach me?
We do not have stock on hand and manufacture on order.  Once we send you an order confirmation email we will begin making your order and then package and ship it to have it delivered to your door. Please allow 20 - 30 working days for your order to be made and delivered with love and care.


Do you delivery to P.O. Box addresses?
No, your order is delivered to your door. Please make sure to supply us with your complete home/work address where someone will be able to sign for it between 8:00 and 17:00 on weekdays.


Your order can be delivered to a Courier Guy Kiosk (if there is one close to you) for you to collect or to the Postnet closest to you (keep in mind they may charge a handling fee when you collect the package)


Do I need a credit card to make payment?
Nope! Payment works through Payfast so you can choose between many different options.
Should you want to do a standard EFT, please contact us with what you would like to order so we can send an invoice and banking details.


What if I want a custom design?
We can definitely do that! Please contact us at hello@koosh-uhn.co.za or sales@koosh-uhn.co.za with your ideas so we can make them come to life.

 

What if I'm not happy with my custom order?
When you order a custom design we will make sure you approve of the design and colour before making your order to make sure your are 100% happy with your order.

 

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do I have to order online?
Not at all, pop us an email at hello@koosh-uhn.co.za or sales@koosh-uhn.co.za with your order.

 

Wholesale Availability
Please send us an email at sales@koosh-uhn.co.za for more info on wholesale details.